The Human Made blog

The latest thinking on enterprise WordPress, open source technology, and life at Human Made.

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  • Security is a business capability, not a technical function

    Security is a business capability, not a technical function

    WordPress security governance covers the decisions an organisation makes about who owns its platform, who can access it, how the software it depends on stays up to date, and which third parties and AI tools connect to it. In the enterprise estates we audit, most security incidents trace back to one of those decisions. At…

  • 7 Steps to Bring AI Tools Under Security Governance on WordPress

    7 Steps to Bring AI Tools Under Security Governance on WordPress

    Without governance, unapproved AI tools will creep into your WordPress site over time, often through a series of small and seemingly innocuous decisions. Whether it’s an editor who wants to try a new assistant, or a developer who connects a model to the codebase, it’s natural for your team to want to adopt the tools…

  • Open Source vs Proprietary CMS Security: What Enterprise Teams Should Know

    Open Source vs Proprietary CMS Security: What Enterprise Teams Should Know

    Key takeaway: In the open source vs proprietary CMS security debate, open source holds up well in the enterprise space. WordPress keeps vulnerabilities private until a fix is ready, then delivers it through automatic updates by default. With either model, how your team runs the platform is what matters most. Enterprise security teams often ask…

  • WordPress Revisions: Agentic Gold?

    WordPress Revisions: Agentic Gold?

    Post revisions are a log of how your team really works. Here’s how to mine them for agentic workflows.

  • How a WordPress full site editing (FSE) theme is built, and why it matters for enterprise sites

    How a WordPress full site editing (FSE) theme is built, and why it matters for enterprise sites

    For most of WordPress’s history, a theme was something developers changed and editors worked around. Templates lived in PHP files. As a result, a new layout, a tweak to the header or a different type scale meant a ticket, a branch and a deployment, and the queue for those changes grew with every team that…

  • How a WordPress Security Release Happens, From Report to Patch

    How a WordPress Security Release Happens, From Report to Patch

    Most site owners only see one part of the process that results in a new version of WordPress being released that fixes a security vulnerability: a dashboard notification that reads “An updated version of WordPress is available”. That’s intentional, the software is built to “just work”. Everything before that notification happens behind the scenes, often…

  • Why critical thinking matters in agencies

    Why critical thinking matters in agencies

    Critical thinking in agencies means questioning assumptions. It means weighing evidence. It means reasoning through a decision before committing to it, rather than accepting the first plausible-sounding answer just because it arrived quickly. And it matters more now than it did five years ago. Templates, automation, and AI-generated drafts increasingly shape the daily judgement calls…

  • Claude or Codex? WordPress doesn’t care

    Claude or Codex? WordPress doesn’t care

    Model choice matters less than you think. Here’s what actually does.

  • How WordPress Agencies Use AI — and What Clients Should Ask About It

    How WordPress Agencies Use AI — and What Clients Should Ask About It

    Most WordPress agencies now use AI somewhere in their workflow. But the real question isn’t whether an agency uses AI. It’s where, how carefully, and what still requires a human to sign off. This matters more than it might seem. AI genuinely reduces repetitive work, but it doesn’t replace judgment. The agencies worth hiring can…

  • How to Evaluate an Enterprise WordPress Agency: The 4 Key Pillars

    How to Evaluate an Enterprise WordPress Agency: The 4 Key Pillars

    Knowing how to evaluate an enterprise WordPress agency comes down to four things that rarely show up clearly in a pitch. Those four things are technical capability, delivery maturity, security and governance, and strategic alignment. A visually impressive site means very little if the platform becomes difficult to scale, maintain, or govern six months after…

  • A great pitch isn’t always a great WordPress agency

    A great pitch isn’t always a great WordPress agency

    Welcome to Word on the Future! Every enterprise WordPress project starts the same way: a strong pitch, a polished proposal, a shortlist of client logos everyone recognises. It’s what happens after the contract is signed that separates the agencies who deliver from the ones who just present well. This month, we’re digging into procurement —…

  • Questions To Ask When Choosing A WordPress Agency

    Questions To Ask When Choosing A WordPress Agency

    Choosing the wrong WordPress agency rarely looks like a mistake at the time. It looks like a great pitch, a polished proposal, and a shortlist of impressive client logos. The problems don’t surface until months into delivery — and by then, switching agencies costs time, money, and momentum. The right questions can surface most of…

  • The Total Cost Of Choosing The Wrong Enterprise WordPress Agency

    The Total Cost Of Choosing The Wrong Enterprise WordPress Agency

    The cost of choosing the wrong WordPress agency rarely shows up at launch. It surfaces quietly, months or years later. A platform that once felt like a win starts costing more with every release. The financial cost of a bad agency choice is the easy part to calculate — it’s on the invoice. The total…

  • Enterprise WordPress Security Is Really About Decision Making

    Enterprise WordPress Security Is Really About Decision Making

    Enterprise WordPress security is often discussed in technical terms. Keep software up to date. Strengthen authentication. Monitor vulnerabilities. Choose secure infrastructure. Follow security best practices. They’re all sensible recommendations. The difficulty is that very few enterprise platforms become more or less secure because of a single technical decision. They change gradually as the organisation around…

  • AI is changing enterprise WordPress

    AI is changing enterprise WordPress

    Welcome to Word on the Future! AI has a habit of making existing problems impossible to ignore. Platforms that once felt flexible suddenly look rigid. Procurement processes that worked five years ago start asking the wrong questions. Cost models change. Governance changes. Even the definition of what a CMS should do is shifting beneath our…

  • WordPress Security and AI: the Attack Surface Is Expanding

    WordPress Security and AI: the Attack Surface Is Expanding

    Every month, enterprise organisations connect more AI systems to their digital estate. For organisations running WordPress at enterprise scale, these new services are changing the security landscape. AI assistants, content generation tools, developer agents, search experiences, and workflow automations increasingly interact with WordPress content, APIs, and business systems. Each new integration creates opportunities for innovation…

  • Why Enterprise WordPress Is Built for the AI Era

    Why Enterprise WordPress Is Built for the AI Era

    Artificial intelligence is rapidly becoming part of enterprise operations, and enterprise WordPress is no exception. Marketing teams are using AI to accelerate content production. Editorial teams are experimenting with summarisation, tagging, and content enrichment. Customer experience teams are exploring personalisation and recommendation engines. Internal teams are using AI to improve search, knowledge management, and workflow…

  • Pride at Human Made: what we did, and why it matters

    Pride at Human Made: what we did, and why it matters

    June is Pride Month. For some, it’s a celebration. For others, it’s still a protest. At Human Made, we wanted it to be both, and we wanted to engage with it in a way that went deeper than a logo change. We’re a fully remote company with humans in more than a dozen countries. That…

  • Why Enterprise WordPress RFPs Often Miss What Matters

    Why Enterprise WordPress RFPs Often Miss What Matters

    Choosing an enterprise WordPress agency should be a straightforward process. Define your requirements on the RFP, invite proposals, compare responses, and select the partner that best fits your needs. In reality, it’s rarely that simple. Most enterprise buyers aren’t choosing between obviously good and obviously bad agencies. They’re choosing between several capable teams with strong…

  • Self-optimising WordPress is here

    Self-optimising WordPress is here

    We connected AI agents to WordPress blocks and ran repeated tests with Accelerate. Here’s how the experiment worked, and what we’re still testing.

  • Enterprise CMS Costs: What Total Cost of Ownership Really Means

    Enterprise CMS Costs: What Total Cost of Ownership Really Means

    Enterprise platform discussions often begin with software costs. Licence fees, subscription models, implementation budgets, and support agreements are relatively easy to compare during procurement. They are visible, measurable, and usually well documented by vendors. The challenge is that software costs represent only one part of a platform’s economic impact. Once a platform is embedded across…