Sarah Jones

As a Senior Account Manager in EMEA, Sarah is a custodian to the clients of Human Made. In close partnership with the delivery team, Sarah helps to drive successful and sustainable delivery of value. Sarah is Welsh but is based in Portugal where she lives with her partner and two cats. Sarah has spent her 10 year career working in Account Management for digital businesses. Over this time, she has developed her understanding and passion for delivering a superior customer experience. Most recently, Sarah was working as a Senior Account Manager helping clients enhance their digital marketing capabilities. Sarah's love of travel first took her to Portugal in 2017 where alongside her partner they learned about regenerative agriculture. Four years later, they made the move from London to the Serra da Estrela, to embark on their journey towards their own rewilding project. Sarah loves to cook, especially with ingredients from her garden and particularly enjoys South East Asian Cuisine.

Articles

  • Evaluating the Technical Skills of a WordPress Agency

    Evaluating the Technical Skills of a WordPress Agency

    For non-technical stakeholders, choosing a WordPress agency can feel like guesswork. Most agencies sound convincing. Many have polished portfolios. Pricing varies wildly. And without a technical background, it is difficult to separate genuine engineering expertise from surface-level competence. That gap matters. The technical decisions made early in a WordPress project shape everything that follows: performance,…

  • The shape of the web in 2026

    The shape of the web in 2026

    At WP:26, Human Made’s virtual event exploring the future of WordPress, we asked a simple question: What patterns are shaping the web in 2026? To help answer that, Chris Reynolds, Senior Developer Advocate at Pantheon, stepped back from the day-to-day tooling conversations and looked at the bigger picture. While many discussions about the future of…

  • WordPress: From CMS to agentic platform

    WordPress: From CMS to agentic platform

    Most conversations about AI in CMS platforms start in the wrong place. They focus on features. Content generators. Chatbots bolted into sidebars. Assistive tools that demo well but rarely change how work actually happens. These additions feel modern, but they do not compound. They live in isolation, disconnected from the systems that organisations rely on…

  • 6 benefits of migrating from Drupal 7 to WordPress for enterprise

    6 benefits of migrating from Drupal 7 to WordPress for enterprise

    With Drupal 7 nearing its end of life, many enterprise organisations face the crucial decision of choosing the next step for their digital platforms. While upgrading to Drupal 9 or 10 may seem like the natural choice, a growing number of enterprises are recognising the advantages of migrating to WordPress instead. Why not upgrade to…

  • WordPress 6.6: the top 10 benefits of block themes

    WordPress 6.6: the top 10 benefits of block themes

    WordPress has once again raised the bar with its latest release, introducing block themes—a completely new approach to building and managing themes that offers an unprecedented level of control for editors and developers alike. This update marks a significant shift in how we create websites, with features that streamline workflows, enhance design flexibility, and optimise…

  • Enterprise WordPress: do you need a continuous improvement retainer?

    Enterprise WordPress: do you need a continuous improvement retainer?

    Embracing a continuous improvement retainer for your WordPress site is not just about staying current; it’s about leading the digital charge. Senior Account Manager Sarah Jones explains why this strategy is a crucial investment for your enterprise’s digital future. Your digital assets should be under constant evaluation. Opportunities to innovate and improve user experience can…

  • Continuous improvement vs ongoing maintenance retainers

    Continuous improvement vs ongoing maintenance retainers

    In the rapidly evolving landscape of enterprise digital platforms, understanding the distinctions between continuous improvement retainers and ongoing maintenance retainers is vital.  Senior Account Manager Sarah Jones explores the nuanced differences that set these two types of retainers apart, shedding light on their unique roles in supporting enterprise-level WordPress web development. Ongoing maintenance retainers explained…

  • Why an enterprise WordPress agency is a shortcut to success

    Why an enterprise WordPress agency is a shortcut to success

    Why should enterprise organisations partner with an agency for their WordPress site? Since one of WordPress’ core strengths is its user-friendliness, and most web developers and engineers will have some familiarity with the open source platform, it’s a reasonable question to ask. The short answer is that the expertise of an agency partner can elevate…

  • Ongoing maintenance retainers: the business case

    Ongoing maintenance retainers: the business case

    In today’s digital age, the importance of maintaining and updating software platforms cannot be overstated. Just as a car requires regular servicing to run smoothly, so does a software platform or CMS. Senior Account Manager Sarah Jones takes a look at why ongoing maintenance retainers are not just a good idea, but a strategic necessity…

  • Enterprise WordPress retainers: the strategic advantage

    Enterprise WordPress retainers: the strategic advantage

    Why do businesses use enterprise WordPress retainers? Well, the intersection of modern business and technological innovation is a complex landscape, and one that often requires the help of a strategic partner who understands not only your business, but how to use technology to help you reach your objectives. For realising the full potential of a…

Case Studies

  • Green Street News: Unifying Global News Expansion with Altis and WordPress

    Green Street News: Unifying Global News Expansion with Altis and WordPress

    Case study Green Street News: Unifying Global News Expansion with Altis and WordPress About Green Street News Green Street News is a preeminent provider of actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. Canada, and Europe.  For 40 years, Green Street has delivered trusted intelligence and data on the…

  • Skyscanner: data driven storytelling with WordPress

    Skyscanner: data driven storytelling with WordPress

    Case study Skyscanner: data driven storytelling with WordPress Developing high-priority storytelling content for Skyscanner’s global PR and SEO strategy to drive traffic and convert. About Skyscanner’s Travel Trends Founded in 2003 in Edinburgh, Scotland, Skyscanner is a search aggregator and travel agency used by over 100 million people every month to search billions of prices for flights, hotels…

  • AGBI: Embedding AI into publishing workflows

    AGBI: Embedding AI into publishing workflows

    Case study AGBI: Embedding AI into publishing workflows AGBI partnered with Human Made to incorporate AI-generated content summaries into their editorial workflows. About AGBI AGBI is a full-spectrum business news platform for the MENA region and beyond. They break important stories, provide authoritative analysis, and facilitate interaction and commercial collaboration. Headquartered in London and with a…

  • Skyscanner: Unlocking the full power of WordPress

    Skyscanner: Unlocking the full power of WordPress

    Case study Skyscanner: unlocking the full power of WordPress Helping Skyscanner better engage audiences with a cutting-edge redesign and improved functionality for content teams About Skyscanner Founded in 2003 in Edinburgh, Scotland, Skyscanner is a search aggregator and travel agency used by over 100 million people every month to search billions of prices for flights, hotels and…

  • SEON: unifying and empowering a growing digital presence

    SEON: unifying and empowering a growing digital presence

    Case study SEON: unifying and empowering a growing digital presence SEON partnered with Human Made to overhaul its website into a unified, fully-editable WordPress platform. About SEON SEON is a leading fraud prevention company dedicated to safeguarding the entire customer journey, enabling businesses to operate confidently amidst evolving risks. In just seven years, SEON has prevented…